Privacy policy

This is the Privacy Statement of Carlo Lanza having its registered office at Hopman 7, 8448 NN Heerenveen, the Netherlands. Carlo Lanza processes personal data in order to be able to be of service to you and to do our work as efficiently as possible. As such, Carlo Lanza is responsible for processing personal data as set out in this Privacy Statement. Carlo Lanza is the data protection officer of Carlo Lanza. Below you’ll find all contact info. https://www.carlolanza.nl Hopman 7 8448 NN Heerenveen The Netherlands +31(0) 6 413 859 46 info@carlolanza.com

We consider careful handling of your personal data to be of great importance. Therefore, we process and secure your personal details with care. You can rest assured that your data are safe with us and that we comply with all applicable statutory regulations. If you still have questions after reading this Privacy Statement, you can, of course, always contact us. Which personal data does Carlo Lanza process? When you use our website we obtain certain data about you. These could be personal data. We store and use only those personal data that you provide directly in the context of a service request or because you personally provide this data to us when you buy 1 or more products.

We process the following personal data for purposes mentioned in this privacy statement: - First- and last name - address - telephone number - e-mail address - IP- address - Bank account number

For which purpose and on which legal basis does Carlo Lanza process your personal data? Carlo Lanza is only allowed to process your personal data if there is a legal bases for doing so. One of the legal bases for processing your personal data is: your consent. When you provide your personal data to us on our website, you give us permission to process these personal data for the purpose mentioned below: - Handling your payment - Sending our newsletter - Being able to call or e-mail you if necessary to provide our services To be able to perform - To inform you about changes to our services and products - To offer you the possibility to create an account - To deliver goods and services to you

Special and / or sensitive personal data that we process Carlo Lanza does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@carlolanza.com and we will delete this information.

Automated decision-making

Carlo Lanza does not make decisions based on automated processing on matters that could have consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Carlo Lanza). How long we keep personal data Carlo Lanza stores your personal data to achieve the goals for which your data is collected. There is no term attached to this. However, this data can be adjusted and / or deleted by you as a customer at any time.

Sharing of personal data with third parties

Carlo Lanza provides exclusively to third parties and only if this is necessary for the execution of our agreement or to comply with a legal obligation. Our website moreover contains social media buttons. If you use these social media buttons, the managers of these services collect your personal data. We have no influence whatsoever over this type of processing of your personal data. Cookies, or comparable techniques, that we use Carlo Lanza only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings. IP address Everyone who uses the internet has an IP address, even if you use the internet by means of your mobile phone. Without an IP address, you cannot use the internet. To protect you against internet fraud, we keep a record of IP addresses.

Visitor data The Carlo Lanza website keeps track of general visitor data, such as pages most frequently visited. We use this information to further optimise the layout of our website. These data can also be used to post more targeted information on our website. That way, we can further improve our service provision. We also register how our visitors click through our website.

These data are only stored and processed internally. They are used for statistical analyses of visitor behaviour, for fraud prevention and to make personal offers. Setting clicking behaviour If you do not want us to use your clicking behaviour to collect general visit data, you can set your internet browser so that it no longer stores cookies. You can also use your browser settings to delete all previously stored information. For an explanation, please see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/ View, modify or delete data You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you. If you want to exercise your right to object and / or right to data portability or if you have other questions / comments about data processing, please send a specified request to info@carlolanza.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make the following items black in this copy: your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Carlo Lanza will respond to your request as soon as possible, but in any case within four weeks. Dutch Data Protection Authority Carlo Lanza will, of course, help you if you have complaints about the processing of your data. On the basis of privacy legislation, you also have the right to submit a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit- persoonsgegevens/tip-ons.

How we protect personal data

Carlo Lanza takes the protection of your data very seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. Since you have the option to create a customer account at Carlo Lanza, we would like to point out that you regularly change your password to prevent data leaks. E-commerce platform: Carlo Lanza's store runs on 1 of the best e-commerce platforms in the world, Lightspeed. Safety has the highest priority not only at Carlo Lanza, but also at Woocommerce. There are therefore continuous updates to protect the platform itself, but also to extensions and / or plugins to prevent security and / or data leaks. Payments at Carlo Lanza: are secured via a so-called SSL certificate. An SSL certificate increases the security of the website by encrypting the data. In this way, the data cannot be read by cyber criminals who try to intercept data. At Carlo Lanza you can log in with username and password and that is precisely when such encryption is crucial. These data must be well protected to prevent these cyber criminals from stealing your password or payment details. If you feel that your data is not properly secured or there are indications of abuse, please contact us at info@carlolanza.com. Modifications to this privacy statement We reserve the right to modify this privacy statement. It is recommended that you consult this privacy statement regularly so that you are up to date about these changes. Dealership Application Companies can apply for Carlo Lanza dealership via our website. As soon as a company becomes a Carlo Lanza dealer, they join our distribution system. To find out with whom Carlo Lanza might be cooperating, Carlo Lanza asks for some company data by means of the web form. Carlo Lanza also asks the name of the contact of the company applying for a dealership. The name of the contact, the mobile phone number and the email address are personal data that are subject to the General Data Protection Regulation. As soon as a distribution agreement takes effect between Carlo Lanza and the company for which you work, the legal basis for processing your personal data is no longer 'consent' but processing is necessary for performance of an agreement.